How do I contact customer support? Our Customer Experience Team is available Monday to Friday, 9 AM - 5 PM Eastern Standard Time via our website live chat or by sending an email to firstname.lastname@example.org. Related articles Do you have a physical store I can visit? Are your products 5-free? I signed up for the newsletter, but haven't received my discount code. How long does delivery take? How do I find out about a new launch or restock?